Last updated: 23 July 2026
These terms and conditions govern your use of this website, our shop, our products and our repair services. Please read them carefully before placing an order or booking a repair.
This website is operated by Mobile & V & Solutions Ltd (“we”, “us”, “our”), a company registered in England and Wales with its registered office at 175 Restons Crescent, London, England, SE9 2JH, trading online at mobilesolution.online. We operate under UK SIC codes 33130 (repair of electronic and optical equipment), 47421 (retail sale of mobile telephones) and 47429 (retail sale of telecommunications equipment other than mobile telephones).
By using this website, visiting our shop, placing an order, or booking a repair, you agree to be bound by these terms and conditions.
\nAny order placed through this website or in-store is an offer to buy, which we may accept or decline. A contract is formed only once we confirm the order. We reserve the right to refuse or cancel an order where stock is unavailable, pricing was displayed in error, or we suspect fraudulent activity, in which case any payment taken will be refunded in full.
Product descriptions, images and specifications are provided for guidance and may vary slightly from the item supplied, particularly for refurbished stock where grading (A, B or C) is disclosed at the point of sale.
\nBefore carrying out any repair, we will provide a diagnostic assessment and a quote. Work will only proceed once you have approved that quote, verbally, in writing, or in-store. Some faults may only become apparent once a device is opened; where this happens we will contact you with a revised quote before continuing.
You confirm that any device left with us for repair is either owned by you or that you have the owner’s permission to authorise the work, and that the device is not reported lost or stolen. We recommend backing up your data before any repair; we are not responsible for data loss during standard repair work.
Devices left uncollected for more than 90 days after we notify you that a repair is complete may be treated as abandoned and disposed of or resold to cover storage and labour costs.
\nAll prices are shown in pounds sterling (£) and include VAT where applicable. We take reasonable care to ensure prices are correct at the time of publishing, but errors may occasionally occur. Payment is accepted by card, and other methods displayed in-store or at checkout, and is due before goods are released or, for repairs, upon collection unless otherwise agreed.
\nRepairs carried out by us are covered by a 90-day warranty against faulty parts or workmanship, unless a different period is stated on your repair ticket. New handsets carry the manufacturer’s warranty; refurbished handsets carry a warranty of between 6 and 24 months as stated at the point of sale. Warranty does not cover damage caused after the repair or sale, including further drops, liquid exposure, or unauthorised repair by a third party. Full detail is set out in our Return Policy.
\nNothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud. Subject to that, our liability for any claim relating to Goods or Services is limited to the amount you paid for the relevant Goods or Services. We are not liable for indirect or consequential losses, including loss of data, loss of profit, or loss of use of a device while it is being repaired.
\nWe collect and use personal data in order to process orders, carry out repairs and respond to enquiries. Details of how we handle your data are set out in our Privacy Policy.
\nThese terms are governed by the laws of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
\nQuestions about these terms can be sent to hello@mobilesolution.online or to our registered office at 175 Restons Crescent, London, England, SE9 2JH.