Return policy

1. Overview

We want you to be happy with anything you buy or any repair we carry out. This policy explains your rights to return goods, and the warranty that applies to our repairs and handset sales, in addition to your statutory rights under the Consumer Rights Act 2015.

\n

2. Online orders — 14-day right to cancel

If you buy goods through mobilesolution.online, you have the right to cancel your order within 14 days of receiving the item, without giving a reason, under the Consumer Contracts Regulations. To cancel, contact us and then return the item to us within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the item unless it is faulty.

\n

3. Condition of returned goods

Returned goods should be unused, in their original packaging where possible, and include all accessories supplied. For hygiene and security reasons, SIM cards that have been activated cannot be returned once used.

\n

4. Repair warranty

Repairs are covered for 90 days from the date of collection against faulty parts or workmanship. If the same fault reoccurs within that period, bring the device back and we will investigate and repair it again at no extra charge, or refund the original repair cost if we cannot resolve it.

\n

5. Handset warranty

New handsets are covered by the manufacturer’s warranty. Refurbished handsets sold by us carry a warranty of between 6 and 24 months, as stated on your receipt, covering faults present at the time of sale.

\n

6. What isn’t covered

• Accidental damage occurring after the repair or sale, including drops, cracks or liquid damage.
• Faults caused by unauthorised repair or modification by a third party after our work was completed.
• Normal wear and tear, such as gradual battery capacity loss beyond the warranty period.
• Software issues unrelated to the hardware repair carried out.

\n

7. Refunds

Approved refunds are issued to the original payment method within 14 days of us receiving the returned item or agreeing that a repair or handset was faulty. We will notify you by email once a refund has been processed.

\n

8. How to start a return

To start a return, warranty claim, or repair follow-up, contact us at hello@mobilesolution.online or visit us in-store at 175 Restons Crescent, London, England, SE9 2JH with your receipt or repair ticket.