Privacy policy

1. Who we are

Mobile & V & Solutions Ltd, registered office 175 Restons Crescent, London, England, SE9 2JH, is the data controller for personal information collected through mobilesolution.online and our shop.

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2. Information we collect

• Contact details you give us: name, email address, phone number, postal address.
• Order and repair details: device make and model, IMEI/serial number, fault description, purchase history.
• Payment information, processed securely by our payment provider — we do not store full card details.
• Technical data such as IP address and browser type, collected automatically when you visit our website.

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3. How we use it

We use your information to process orders and repairs, respond to enquiries, manage warranty claims, meet our legal and accounting obligations, and, where you have agreed, to let you know about offers or new stock. We do not sell your personal data to third parties.

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4. Our legal basis

We rely on the following legal bases under UK GDPR: performance of a contract (processing your order or repair), legitimate interests (running and improving our business), legal obligation (record-keeping for tax purposes), and consent (marketing communications, which you may withdraw at any time).

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5. Sharing your data

We may share your data with trusted third parties who help us operate our business, such as payment processors, delivery couriers, and IT service providers, all of whom are required to keep your data secure. We may also disclose data where required by law, for example to HMRC or law enforcement.

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6. How long we keep it

We keep order and repair records for as long as needed to meet our warranty, accounting and legal obligations, typically no longer than six years. Marketing data is kept until you unsubscribe or ask us to delete it.

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7. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the personal data we hold about you, to object to certain processing, and to request a copy of your data in a portable format. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

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8. Cookies

Our website may use essential cookies needed for it to function, and, where enabled, analytics cookies to help us understand how the site is used. You can control cookies through your browser settings at any time.

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9. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information at every stage.

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10. Contact us

For any questions about this policy or your personal data, contact us at hello@mobilesolution.online or write to us at 175 Restons Crescent, London, England, SE9 2JH.