Last updated: 23 July 2026
Details of how we deliver online orders, how to post a device in for repair, and our click and collect service.
Handsets, accessories and parts ordered through mobilesolution.online are sent using tracked Royal Mail or courier services. All handset orders are sent using a signed-for, tracked service for security.
\n| Service | Estimated time | Cost |
|---|---|---|
| Standard tracked | 2–3 working days | £3.99 (free over £50) |
| Next-day tracked | 1 working day | £6.99 |
| Click & collect | Ready within 2 hours (in stock items) | Free |
Delivery times are estimates from despatch, not order date, and may vary during busy periods or due to courier delays outside our control.
\nOrders placed before 2pm on a working day are normally despatched the same day, subject to stock availability. Orders placed after 2pm, or on a weekend or bank holiday, are processed on the next working day.
\nIf you cannot visit us in person, you can post your device to us for repair. We recommend using a tracked, insured service. Please include your name, contact details and a note describing the fault. We will confirm receipt by email and return your device using a tracked service once the repair is complete.
\nYou will receive a tracking reference by email once your order or repaired device has been despatched. If a delivery is delayed, marked as delivered but not received, or arrives damaged, contact us within 48 hours so we can raise it with the courier.
\nAt present we ship within the United Kingdom only. If you are based outside the UK and would like to arrange a repair or purchase, please contact us to discuss options.
\nIn-stock items can usually be reserved for collection from 175 Restons Crescent, London, England, SE9 2JH within two hours of ordering during opening hours. We will email or call you once your order is ready to collect.